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Salesforce Unveils Health Cloud 2.0: Deliver Health and Safety From Anywhere

November 26, 2021

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    Salesforce has been considered as the global leader in Customer Relationship Management (CRM) as it aims to bring companies of several industries closer to their customers in this era of the rapid rise in digital transformation. With the foundation laid in the year 1999, Salesforce has also enabled several companies of every size as well as industry to take advantage of some of the powerful technologies, namely cloud, mobile, social, IoT (Internet of Things), AI (Artificial Intelligence), voice and blockchain, to further create a 360-degree view of their customers. Salesforce Health Cloud is a health IT-based CRM system that includes doctor-patient relationships along with recording the management services.

    Health Cloud helps in supporting one-to-one relationship management through a patient profile that aims at integrating information from several data sources, including electronic medical records (EMRs), medical devices, and wearables. Through some of the Private Communities, patients can view care plans, be further able to connect with health providers easily, find answers to quite common questions, and fill out the forms well in advance of visits to save time.

    Health Cloud is among an increasing number of platforms that aim at supporting a more engaged population along with a tech-savvy patient base. According to Salesforce.com, 71% of Millennials want doctors who would provide Mobile apps that would help them by supporting active engagement towards health management; 63% want to be able to send data from wearable devices to their doctors.

    And now, Salesforce has come up with the upgrade with Salesforce Health Cloud 2.0, which will be discussed further in this blog.

    What is Health Cloud 2.0?

    Salesforce had announced Health Cloud 2.0 as of September 21, 2021. Health Cloud 2.0 is a technology that has been designed to empower businesses as well as governments which would help in providing better health and safety for all their employees, customers, and communities.

    With the help of Salesforce Health Cloud 2.0, businesses or governments can aim towards bringing together people more safely along with properly ensuring to deliver the rightful and proper care from anywhere.

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    The Salesforce company has deployed Dreampass successfully, which is the newest part of the Salesforce Health Cloud 2.0 portfolio, at the three-day, hybrid digital and in-person exclusive conference of Salesforce, namely Dreamforce. Dreampass has enabled sturdy as well as scalable COVID-19 safety protocols for the in-person attendees of the conference, while also involving the proper management of proof of vaccination, etc. More, about the same will be discussed in the later section.

    Now, let’s learn more about Salesforce Health Cloud 2.0, in the next section.

    Everything about Salesforce Health Cloud 2.0

    The portfolio of products for Salesforce Health Cloud 2.0 that will be made available to any business in any sector has been discussed briefly through the following points:

    Everything About Salesforce Health Cloud 2.0
    • Dreampass: It has been designed to help in the delivery of safer in-person events for all the employees, customers, and communities of any organization. Its capabilities would be covering mostly the main problems such as management of attendee registration, COVID-19 vaccine, and/or testing status verification along with testing the vendor integration to help in resolving the issue of testing kits. Dreampass would later allow admission after integrating the test results with a customized QR code. Furthermore, in the case of any protocol changes or further possible exposure, the notifications, as well as messages, could also be directly sent to the attendee.

    Read Also: How You Can Deliver Personalized Care with Salesforce Health Cloud

    • Contact Tracing: Tracing the Contacts would further let the organizations manually contact trace more safely and also be secured by collecting only limited as well as necessary data from the individuals who are infected or could be potentially exposed and further creating visual maps of all the contacts to monitor them for any potential outbreaks.
    • Vaccine Management: The management of Vaccines would enable the governments and organizations to manage the programs quickly related to vaccines at scale, while also including management of inventories, scheduling the appointments, monitoring the outcomes, enabling notifications related to public health, and more.
    • Other Features: Value-based care from anywhere would enable healthcare-based organizations to customize all the experiences related to patients and also deliver hybrid healthcare experiences and that too in multiple care settings. Health Cloud 2.0 has also been designed to help in bringing several care teams together which would help in achieving better patient outcomes, while also helping in the improvement of business productivity and operations related to public health.


    Kevin Riley, the SVP and GM of Healthcare and Life Sciences of Salesforce has said that “Since the beginning of the pandemic, we’ve made it a priority to address this global crisis, sourcing 60 million pieces of personal protective equipment for hospitals around the world, providing contract tracing for millions of people, and powering the delivery and administration of over 100 million doses of vaccines. With Salesforce Health Cloud 2.0, we will continue to enhance our capabilities around care from anywhere, digital health credentialing, contact tracing, vaccine management, and more so that employees, customers, and communities can succeed in the new normal.”

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    Healthcare and Life sciences have been considered to be a field that demands the utmost attention as well as care. The relationship of any healthcare professional with their patients is considered to be as sensitive as their issues with health. With the accurate Salesforce health cloud implementation services, any healthcare professional could go into a deeper relationship with their patients and also help them towards improvements in their health simultaneously.

    At Cyntexa, we define ourselves as innovative leaders when it comes to Salesforce Health Cloud implementation, customization, and development that would help in building an application that can help you to create a one-to-one relationship with your patients.

    We also provide Salesforce Health Cloud Integration with other third-party platforms like Salesforce Marketing Cloud, Community Cloud, EHRs, Clinical Systems, etc.

    Reach out to us to know more!

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