Increased Service agents' efficiency using Sales Cloud Integrations

Streamlining Service Agents’ Efficiency and Processes via Salesforce Sales Cloud Integrations

60%

Improved service delivery and customer satisfaction

45%

Efficient assignment of leads

85%

Effective lead nurturing and conversion flows

Industry
Consumer Goods
Sub Industry
Luxury Goods
Products
Salesforce Sales Cloud
Services
Salesforce Integration Services
Location
USA
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Overview

Candere was established with a visionary objective to disrupt conventional shopping paradigms and provide online shoppers access to impeccably crafted, high-quality jewelry.

The concept of an online showroom with personalized options emerged as a response to an unmet need in the offline market. Candere embarked on its transformative journey, determined to dispel the notion that diamonds are solely reserved for the affluent elite.

Challenges

  • Unaligned customer data: Storing Zopim Chat communication in Salesforce Database proved a challenging endeavor for them.
  • Difficulty in lead conversion: The challenge of accurately assigning leads to sales personnel based on skill sets and territories hindered efficient lead nurturing and conversion.
  • Mismanaged communication channels: The team faced difficulties in implementation and maintaining effective email automation, email-to-case conversion and establishing efficient communication channel.

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