Delivering Success With Sales Cloud Dynamic Case Management

30%

Boost in customer satisfaction

45%

Enhanced operational efficiency

35%

Optimized process flow

Industry
Non-Profit Organization
Sub Industry
Legal Assistance and Advocacy
Products
Salesforce Sales Cloud
Services
Salesforce Development Service
Location
USA
Build Your Idea

Overview

Jan Sahas, a non-profit organization, empowers unorganized workers by providing comprehensive information on workplace laws. The initiative strives to foster non-violence against women and children, promoting safe migration and protecting workers.

Addressing the challenges faced by unorganized sector migrant workers in India, this NGO aims to secure their working rights by providing legal assistance and advocacy. The lack of proper employment documentation hinders workers’ ability to seek help in workplace issues.

Jan Sahas is guided by five core values: Equity, Dignity, Transforming Leadership, Co-Creation, and Integrity.

Challenges

  • Complex case management procedure: Handling more than 25 distinct case types and dynamically guiding field officers through questionnaires poses a substantial hurdle in maintaining accuracy and operational efficiency.
  • Flawed and disrupted workflows: existing system bugs and inefficiencies created a challenging situation where customers bypassed essential tasks, disrupting the workflow. Inadequate customer information further complicated case management, demanding a technical solution to enforce task sequencing and improve data collection.
  • Approaching data loss risks: Migrating over 250,000 records from the old CRM to the live CRM environment carries a high potential for encountering data inconsistencies and migration errors. This intricate process demands meticulous data mapping according to the newly configured CRM.
Register to read the complete solution of this Customer Success Story Solution.

Dive Deep Into Salesforce Here

Read the latest Salesforce news and get deeper insights into the Salesforce world with our blogs.

March 3, 2023

Heroku vs AWS: Which One To Choose?

Heroku Vs Aws : which one to choose banner

If you're choosing between Heroku and AWS for web applications, look no further. This quick comparison of Heroku vs AWS highlights the key features and benefits to help you make the right decision.

Zoho vs Salesforce CRM: Banner
May 31, 2023

Zoho vs Salesforce CRM: Choose The Perfect CRM For Your Business

Are you intrigued to learn which customer relationship management software is the best fit for your organization? Look no further, explore the comparison of the two CRM solutions: Zoho vs Salesforce. But as we embark on the comparison journey of Zoho CRM and Salesforce CRM, let’s take a step back and understand CRM itself. Gone […]

diff between generative ai and traditional ai banner
October 30, 2023

Generative AI vs Traditional AI: Impact, Limitations and Ethical Consideration

In the expansive domain of Artificial Intelligence (AI), where machines emulate human intellect, an extraordinary trend takes center stage—Generative AI. As we dig deep into this exciting tech's depths, a query arises: How has the Generative AI market evolved?

Shopify vs Commerce Cloud Banner
December 26, 2023

Shopify vs Commerce Cloud: Which One is Right for Your eCommerce Business?

Running an eCommerce business is a large feat these days. Every eCommerce business faces its own set of challenges, from dealing with intense competition to adapting to evolving customer needs. To navigate these challenges, they require a robust platform that provides unwavering support at each juncture of their journey. The selection of the best eCommerce […]

February 20, 2024

Salesforce Vs ServiceNow: How Do They Compare?

Salesforce-Vs-ServiceNow Banner

Salesforce and ServiceNow are popular cloud platforms for businesses. But, how do they stack up? Which one makes the right choice for your needs? That’s what this blog is going to cover. Salesforce and ServiceNow are like two different types of cars. Consider Salesforce a sports car, and ServiceNow a SUV. Both cars share fundamental […]

digital experiences

Download Customer Success Story

Register to read the complete solution of this Customer Success Story Solution.