Utilize Salesforce Experience Cloud And Sales Cloud To Reimagine Medicaid Enrollment

Overview

With 75M Americans without health care and unsure how to access it, PointCare is committed to making it work. By improving coverage management, they believe everyone will benefit from increased quality and lower costs.

They enable health systems to discover, secure, and manage coverage for all their members so that they can compensate for all care and provide their members with financial security.

Challenges

• Connecting two portals: The client wants to connect two portals and exchange data between them so users can submit queries and maintenance requests quickly.
• Record access management: Access to the right data should be granted only to the right person in the organization to ensure data integrity.
• Better reporting and customization: With tailored reporting and customization to suit business requirements, the client wants to maximize Salesforce’s potential.